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The City of San Jose is dedicated to driving innovation, making Axis a natural fit for securing application access for its citywide mobile workforce. Khaled saw this, and pioneered the movement.
Named the most innovative city in the country, City of San Jose desperately understands the need for digital transformation. With COVID-19 being a huge contributor to the growing hybrid and remote work culture, the city recognized that in order to empower a secure and resilient city, it would require another look at their existing infrastructure and the access solutions being leveraged.
With over a million citizens, 7,000 employees, spanning 26 different departments, it’s critical that the City of San Jose ensures that public services and private resources are readily available and accessible. The challenge is that each department has separate users, accessing from a varied range of devices, while requiring access to a different set of internal applications. The easy thing to do would be to allow equal access to all network resources (even if they only needed access to a subset of apps). However, the City of San Jose recognizes that with the increasingly risky threat landscape, traditional means of private application access will not pay off in the long run. This was the driving force behind why the City of San Jose started their Security Service Edge (SSE) journey.
“ The challenge we have is we don’t know where the users will be connected from. We have our internal customers, they might be working from home… could be working from a library, a field office, or from the field.”
The City of San Jose recognized their broad range of access requirements and searched for a Security Service Edge (SSE) platform that could deliver their key needs.
With a hybrid-model workforce – 3 days in office/ 2 days at home – and in-field employees, remote security is a must. City of San Jose determined that hybrid workers should have the same access experience and security requirements at home as they do the office. Likewise, in-field employees must have secure access to intranet portals and Sharepoint while on-the-road. With all these mobile connect points remote connecting into the network, security risk skyrocketed, and City recognized they needed to take a look at another approach.
In order to keep the City running, users must have access to city-critical applications; however, they shouldn’t have access to ALL applications. City of San Jose wanted to ensure that their workforce only received access to applications that they needed access to, aka adopting least-privilege access. Additionally, for all those remote employees and devices, City of San Jose wanted to ensure that they did not get full network access.
It is true that the City of San Jose is a highly innovative city, but this is a result of the fact that they need to do more with fewer resources. With a relatively small team, City of San Jose needed a solution that would allow them to provide secure access to their various users without adding overhead to their IT department. City of San Jose was looking for a solution that could scale management in order to help their teams work more efficiently and spend their budgets more wisely.
As the City of San Jose began exploring alternative secure access solutions, they were pleasantly surprised with Atmos by Axis, a simple, secure, and smart Security Service Edge (SSE) platform that could power their modern workplace.
“ We appreciate what Axis has done for the City so far… The scalability of the solution was one of the things that attracted us to our relationship with Axis.”
With over 350+ global cloud edge locations, Atmos enables City of San Jose employees to get fast access to internal applications no matter where they are located, what device they use, or what network they connect from. The high availability of the cloud service allows employees to remain productive regardless of where they are. Even in-field employees users iPads have on-demand availability allowing them to get their jobs done faster and with greater ease.
City of San Jose was able to see the immediate benefits of zero trust access. First, Atmos helped immediately reduce attack surface by eliminating any exposed IPs. Additionally, since Atmos decouples application access from network access, risk was further minimized as users and devices never touch the network to receive access. City of San Jose was then able to employ zero trust access policies that work towards the goal of least-privileged access. Today, only authorized users are able to access City of San Jose’s crown jewel applications.
“ What we learned in the last few years is that we can never trust the person at the keyboard. So a zero trust policy has really enabled us to question every step of the way..”
City of San Jose is a big city and their IT team certainly had their work cut out for them. Atmos helped Khaled optimize the time and resources allocated to the team by both saving money and freeing up resources. As a result, City of San Jose is able to more easily support fast, reliable access to private apps while simultaneously improving security risk levels.
Khaled, and the leadership team at the City of San Jose, will continue to drive innovation as they seek to innovate with the same force that drives Silicon Valley. They continue to implement least-privilege access and invest in zero trust technologies that drive their city towards further optimizations and greater security.
“ Any security conversation or discussion is always helpful because at the minimum it brings awareness and attention… We have a saying here ‘security in the city is not the responsibility of one person, it’s the responsibility of everyone.”
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The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.
