The introduction of work from anywhere policies, coupled with the fact that most apps are becoming SaaS, and are moving to cloud, has created massive visibility gaps into user experience for IT. This is because IT no longer controls the network stack.
User performance issues are created due to loss of application availability, unplanned network outages, and jitter. Traditional endpoint monitoring tools don’t provide enough context around the user’s home network, device and application. They also lack a single pane of glass and often require multiple point products.