If you are not familiar with Digital Experience Monitoring (DEM), put simply, it is a tool to measure the performance of the application user/device, the network path and the application. The concept is to gain a view into how the device/user to application interaction is performing. As performance can be degraded by a number of issues; high CPU on a device, a bad software patch, poor wi-fi, poor Internet performance or an over utilized application front end load balancer to name a few, finding the needle in the technology haystack is a difficult challenge for the modern enterprise. This became even more apparent over the last 24 months with the rise of the distributed workforce. Now both applications and the workforce live outside the walls of the modern enterprise company. Thus, having a tool to measure digital experience is no longer a want or desire. It is a requirement!
